Booking Policy & House Rules

If you booked through a third-party site, please refer to that site’s booking terms and cancellation policy. The policy below applies to bookings made directly with us.

Booking & Cancellation Policy

Deposit

A deposit of 1 night or 25% of the total stay, whichever is higher, is required 7 days before your arrival. If you book less than 7 days before arrival, the deposit is due at the time of booking.

If we do not receive your deposit, we will assume you are not coming, which could mean your room is no longer available. Your dates are not held until we receive your deposit, so you’re welcome to pay earlier to secure your room straight away.

Final payment

The balance may be paid before or upon arrival.

Payment methods

Bank transfer, cash (IDR), debit and credit card, and QRIS. Bank, card and transfer fees may apply and are payable by the guest.

Prices

Prices include tax and service. Our rates depend on your dates and length of stay. The rate shown in your booking confirmation is the rate you pay.

Cancellations

Cancellation is measured from your arrival date.

• 7 or more days before arrival: full refund of all payments made.
• 6 days or less before arrival, or no-show: the deposit is non-refundable and any other payments are refunded.

The most you can lose is the deposit you have paid.

Date changes

We will do our best to accommodate date changes. One change is free if requested at least 7 days before arrival, subject to availability. Later requests are treated as a cancellation.

Early departure

Once you have checked in and paid in full, if you decide to check out before your booked departure date, the nights not stayed are not refunded.

Refunds

Approved refunds are paid by bank transfer within 10 business days, less any bank or transfer fees.

Early check-in and late check-out

Check-in is from 2:00 pm and check-out is by 12:00 noon. Early check-in and late check-out are subject to availability and cost IDR 100,000 per hour. If check-out is after 3:00 pm, a full night’s rate is charged.

Security deposit

We reserve the right to request a refundable security deposit of IDR 500,000 on arrival. It is returned at check-out, less any charges for damage or missing items.

Keys

There is a fee of IDR 50,000 for lost or damaged keys.

Unusual events

If your travel is affected by flight disruption, volcanic ash or other events beyond our control, we will offer a date change or a credit for a future stay, valid for 12 months, instead of a refund. This applies instead of the cancellation rules above.

Agreement

By paying your deposit, you agree to this policy and confirm that you have read and agreed to our house rules below.

House Rules

• Guests: our rooms are for 2 guests. We allow one small child (under 11 years only) to bed share, and we have no additional beds.
• Visitors: we limit visitors to 1 per room, unless discussed with and approved by the River Boutique Stay team.
• Pets: sadly we can’t accept pets.
• Quiet time: after 10 pm, out of consideration for other guests and neighbours.
• Smoking and vaping: not permitted in any room. Please use your terrace, balcony or outside, and be considerate of others in the communal area. Smoking in a room triggers a deep-cleaning fee of up to IDR 2,500,000.
• Pool: there is no lifeguard and the pool sides can be wet and slippery. Please take care. Children must be supervised by an adult at all times when in or near the pool.
• Looking after Bali: refill the glass bottles in your room instead of buying plastic, and separate organic and non-organic waste in the kitchen.
• Energy: please switch off the A/C, fans and lights when you go out.
• Keys: see the key fee above.